We have just returned from the annual EFFA European Freight Forwarders Association meeting which was held in the amazing city of Barcelona. It was the 24th annual meeting and has previously been held in various cities in Europe as well as Australia, Canada, Hong Kong, India, Singapore, South Africa and the USA.
There were freight agents all the way from Toronto and Salt Lake City as well as the European delegates. Many members have been in the group for over 10 years and 2 of the original members still attend the meetings. One of them is now in the second generation of family management. With the close bonds that have been developed over many years there is a very high level of trust and cooperation.
There are usually formal one to one meetings, but it is away from the meeting room that the friendships are formed as there are always social events where everyone can let their hair down.
There is the old saying “Never go into business with friends or family” but it is impossible not to become friends after so many years of shared experience.
Thanks to EFFA we were able to meet our freight agents and friends in Barcelona.
In shops you have a good idea of what you are buying. You can see the item, maybe pick it up and feel the quality, you have a good idea if it meets your requirements. In service industries such as logistics it is more difficult, there is no physical product. So how do you choose?
Obviously cost is a good starting point. Does the cost seem fair and does it seem realistic for your shipment.
Does the company have a good reputation? A little time looking on google can give invaluable information on the freight company.
But sometimes, Logistics is about image.
How does the company answer the telephone?
Do the staff seem knowledgeable and friendly?
Was the collection vehicle they sent smart and clean!
We pride ourselves on our image, but sometimes things happen that are outside your control.
We were delighted recently when delivering on the South Coast of England to find a parking space, so close to the harbour. It was in easy walking distance to the delivery address and was big enough for our van.
We were less delighted when we got back to the van and discovered why the parking space was vacant, it was under a telephone cable that was a favourite spot for seagulls. It was obvious that the locals were aware of the consequences of parking in that spot.
Image may be everything, but sometimes a little local knowledge goes a long way.
Architect models tend to be fragile and need special handling, this is all in a day’s work for Beat My Freight Quote partners Key Air & Sea and O & S Shipping.
The model was case packed by the shipper and was picked up in the UK by Key Air & Sea. It was then sent by air freight to Malta, where O & S Shipping delivered to the customer. Not all cargo is insured, but due to the nature of the cargo the shipper chose to insure from door to door.
We also offer road freight door to door services from the UK to Malta and this would have been used if the cargo wasn’t needed so urgently in Malta.